Return Policy
Regular priced items with a receipt/order confirmation may be returned within 14 days for a refund minus any shipping charges or shipping costs incured by us if Free Shipping is used. Refunds will be made in the form that the items were purchased. All items must be NEW, unwashed, unworn with tags and all packaging still attached. Return shipping is the responsibility of the purchaser.
Regular priced items purchased as a gift will be returned as store credit only with gift receipt.
ALL SALE items are FINAL SALE.
ALL CAR SEATS, STROLLERS and FACE MASKS are FINAL SALE
LOCAL CURBSIDE SHOE/BOOT PICKUPS - For shoe purchases please make every effort to try on shoes curbside when you pickup so we can reduce the amount of returns/exchnages needed due to sizing issues.
Order Cancellations
Once an order has been placed, the payment is processed that evening. If you decide to cancel the order you may do so as long as it has not been shipped. If the payment has already processed you will be charged a 5% restocking fee to cancel the order. We will need you to call the store so that we can process the refund over the phone.
Product Defects
If for any reason you receive a defective product, please contact us immediately. In most cases we will take the product back and replace it as long as it falls under the manufacturer's warranty. If we do not have a proper replacement in stock we may put you in contact with the manufacturer.
Coupons & Discounts
Discount and coupon codes are non-transferable. Coupons and discounts can not be combined with any other offers or used on package deals. They do not have any cash value and can only be applied towards store merchandise. All promotions are one per customer/family. Vendors excluded from all discounts include but are not limited to: Million Dollar Baby, Baby Letto, Oilo, Stokke, Patagonia, Nuna, Clek, UppaBaby, Micro Kickboard, Naturepedic, VEER, Mountain Buggy, Britax, Bob, Agio and Bumbleride. Special order items are excluded from discounts.
Pricing Policies
In the event of a pricing error we reserve the right to cancel orders. We are committed to selling products at MSRP and occasionally errors are made when inputting items on the web. If this happens we will correct the pricing and cancel orders if the correct price is not agreeable.
Gift Certificates
Gift Certificates are non-transferable. Gift certificates are not redeemable for cash and can not be returned for a cash refund. The gift certificate can only be used to purchase store merchandise. Any unused balance will be placed in your account as store credit. If your order exceeds the amount of your gift certificate you are responsible for the balance.
Security and Privacy
We hate spam just as much as you do. On a very rare occasion we may send out an email to our customers to notify them of specials, sales or promotions. We will NEVER sell your contact information to anyone!
The security of your payment details and personal information is of the utmost importance to us. For this reason, we never see, nor do we retain, any credit card information. All credit card payments are encrypted and processed through our secure payment gateway and are used only for the transaction that you authorize. Your name, address, telephone number, and e-mail are used only for communications with us and to ship your order.